How Artificial Intelligence can support companies within the Claim Management Process

Feb 2019

It is no secret that there is immense cost benefits to small as well as for blue chip companies for repairing damages of their fleet of vehicles. Therefore, Fleets International Enterprises is supporting its worldwide clients by providing Claim Management solutions across Europe. Within the past couple of years, FIE has set up new standards across the claim management industry in terms of transparency and reporting possibilities. By implementing selected solutions, IT processes and bundling purchasing power, Fleets International Enterprises was not only able to decrease the effective cost per damage, but also the amount of damages per quarter.

Beginning of 2019, Fleets International Enterprises has decided to invest into Artificial Intelligence (AI) within the claims management industry. AI is not only supporting Fleets International Enterprises already in many different – historically manual driven - business areas. AI can transform lengthy, individual processes which have quite a high error-share into automatically running, but still individually considered cases.

Fleets International Enterprises brings efficient processes, state-of-the-art IT capabilities and AI all together. Theoretically, AI is able to understand and to learn human ways of acting. Based on the input, AI can copy and even improve different processes which lead to a reduced amount of errors and headcount reduction therefore saving potentials for companies. Through appropriate training sessions AI is able to support and even fully take over different tasks. Especially when it comes to processing of documents, preparation of reports and identification of potential risks, AI is an often-used instrument to improve workflows.

New AI-supported damage management process for our customers

Damage is reported through the FIE Application for iOS or Android including photos of specific damage. The App asks the diver for photos out of different perspectives. This is the moment where the AI is going to be activated. The system is consolidating and lapping over all photos. The outcome is the baseline for a more effective damage control due to AI.

• Repair estimates for approval are created within minutes – online

• Immediate control of FIE's certified workshop network with more than 8,000 partners

• Immediate documentation of the damage within FIE eco system incl. all attachments - complete transparency

• Significant reduction of cost for repair, appraiser, rental car and average return costs

• No loss of service- or quality within the whole process flow

• High time-saving and process-optimization for users and the overall fleet

Due to more efficient repair processes, management of claims, the support of AI and overall reporting capabilities, customers of Fleets International Enterprises benefits in different ways within the process. In addition to immense savings, the claim management process leads to shortened downtime and rental car periods as well.

FIE Accident Management

Learn more about FIE Accident Management and how your business can benefit.

https://accident.enterprises/

About FIE

At Fleets International Enterprises (FIE) we manage fleets of all sizes in different industries across multiple countries. Constant evaluation and improvement in processes has been key to an increased efficiency. Our experience has shown that investments in cutting edge technology pay off, as they enhance processes and drive automation. Furthermore it provides insights to explore savings potential together with the clients.

Talk to us, if you want to know more about integrating AI technology into claims management or similar use cases.

Author

David Dahmer

David has been with the company since 2008 and leads FIE's software development division. He shares technical challenges that FIE and its customers are facing.