Key Account Manager

I. Function

A. Role and Objective

The Key Account Manager is in charge of coordinating process for an enhanced Fleet strategy in Europe. As such the Key Account Manager is working closely with local countries and suppliers in order to detail the European Fleet strategy, drive European harmonisation of Fleet policies, conduct RfP processes, ensure issues resolution, and manage implementation risks.

B. Key Tasks and Responsibilities

  • Ensures 100% client satisfaction (int’l and local level)
  • Manages either 1 large customer in one specific country or more medium size customers across Europe
  • Is the central point of contact in of the new Fleet strategy for the customer– as such develops strong relationships with key stakeholders within the customer side
  • Is involved to review Master Agreement’s service scope, validates implementation plans, defines the implementation budget, ensures that implementation fees are considered in the master agreement and highlights key risks
  • Ensures that client specific adaptations to standard FIE processes are documented and coordinates with the Head of Business Development
  • Make sure that all agreed deliverables will be fulfilled at the client site and validate those deliverables before communication to either the international or the local client
  • Attends key local meetings with the Head of Business Development and Clients (kick-off meetings, bi-annual meetings with client / suppliers)
  • Leverages on the Business Development Team when client issues require further escalation and especially when service scope adjustments in the countries require new pricing negotiations
  • Leverages on int’l and local sales or consulting resources to run international and local RFP’s, as well as to define int’l and local fleet strategies during the implementation phase (the Fleet Accountant has a coordination and management role in such activities, not an execution role)
  • Ensures that Country Agreements and SLAs are in place between FIE and Client as well as between Client and Vendors.
  • Updates regularly Head of Business Development about the status
  • Liaises with IT department to ensure that IT systems are operational and contractual agreed

II. Qualification

A. Skills Profile

Interpersonal (Soft) Skills:
  • Client-oriented mind-set - empathy to understand client needs, provide appropriate advice and anticipate reactions
  • Driven and self-motivated and able to work upon their own initiative within established boundaries
  • Credible at all levels and able to present topics in a clear and meaningful fashion
  • A passion for the timeliness of delivery whilst mindful of the importance of data and information accuracy
  • Able to manage diverse, multiple tasks simultaneously and consistently communicate the status of the various tasks

Analytical Skills:
  • Very good understanding of Fleets International Enterprises Operational Processes
  • Very structured and able to dig down route causes of issues to resolve them (not just surfacing problems)
  • Good understanding of the leasing industry

Required Skills

Desired Skills

  • Fluent in English
  • French, German, Dutch, Italian or Spanish

Software Skills:
  • Proficient use of Microsoft Office products (ie Excel, Word, PowerPoint)

B. Background

Required Skills

Desired Skills

  • University degree (5 years study after baccalaureate)
  • Business school degree

Work Experience:
  • At least 2 years’ experience as a project manager of large, complex, cross-functional projects
  • At least 2 years’ experience in the automotive industry
  • Experience within a consulting / project intensive environment
  • Experience within the leasing industry
  • Knowledge of taxation rules as they relate to vehicles, employees & employers in the local market